Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable. We usually collect personal information directly from individuals. However, we may also collect personal information about individuals from various third parties (e.g. referring doctors).
The type of personal information we collect and hold depends upon your relationship with us and may include:
Collection and use of personal information
We may collect, hold, use and disclose personal information for the following purposes:
We will only use your personal and health information for the purposes described above, unless one of the following applies:
Disclosure of personal information to third parties
We will do our best to ensure that your personal information is only used and/or disclosed for the purpose it was collected, or a related purpose that’s within your reasonable expectations.
From time to time we may need to disclose personal information to, or collect information about individuals from various third parties, including:
By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside Australia.
How we treat personal information that is also sensitive information
Sensitive information is a subset of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information includes:
We will generally only collect sensitive information with your consent. We only use, hold and disclose your sensitive information for the purpose for which it was collected by us, unless:
The primary purpose may include to:
Your rights and controlling your personal information
Marketing: Every now and again you may be contacted by mail, SMS, telephone, email or online so that we can inform you about new products and services, promotions, offers, newsletters, customer surveys competitions and the like. We may also engage third parties to do this on our behalf. We’ll always give you the opportunity to “opt-out” of direct marketing communications. If you don’t want to be contacted for marketing purposes, simply advise us by calling us on 07 5597 7170 or email email@example.com and we will make every effort to meet your request as soon as practicable.
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access: You may request access to the personal information that we hold about you. To request access to personal information we hold about you, please call us on 07 5597 7170 or email firstname.lastname@example.org. In certain circumstances, as set out in the Privacy Act, we may refuse to provide you with personal information that we hold about you.
Correction: We take reasonable steps to ensure the personal information we collect, store and disclose from you is accurate, up-to-date and complete. If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. We will endeavour to respond to your request or complaint within 30 days. If you are still not satisfied, you may take your complaint to the Office of the Australian Information Commissioner.
Unsubscribe: To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Storage and security
We are committed to ensuring that the personal information we collect is secure. All patient information is handled securely and in accordance with professional duties of confidentiality.
We take reasonable steps to ensure your personal information is protected against unauthorised access, misuse, loss, interference, modification or disclosure. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information, including maintaining physical security of paper and electronic data stores (such as locks and security systems) and appropriate computer and network security (such as firewalls, user identification policies, encryption, password controls).
We will destroy or permanently de-identify any of your information once it is no longer required for the purpose for which it was collected provided we are not otherwise required by law to retain that information.
We are subject to a range of rules relating to the periods for which we must retain certain health information and records. As the owner of medical records and a provider of health services, we must generally retain health information about an individual:
While we do all we can to protect the privacy of your personal information, no data transfer over the internet is 100% secure. When you share your personal information with us via an online process, it is at your own risk. There are ways you can help maintain the privacy of your personal information, including:
Links to other websites
For any questions or notices, please contact our Privacy Officer at:
The Skin Centre Medi Spa
Phone: (07) 5551 0888
Post: 3/38 Thomas Drive, Surfers Paradise Qld 4217
Last update: 9 September 2020
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